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Update for customers, family and carers regarding Coronavirus (COVID-19)

Solve takes seriously our responsibility to protect the health and safety of our customers, staff and volunteers.

We are actively monitoring and planning the organisation’s response to the outbreak of  Coronavirus (COVID-19).

At this stage, we are continuing to provide our Occupational Therapy, Assistive Technology and Freedom Wheels services.  However, please be aware that outreach and assessment clinic services may be impacted if we determine an unsuitably high risk of getting or spreading the Coronavirus (COVID-19).

The decision to postpone outreach and clinic services is currently being made on a case-by-case basis. Our therapy team will discuss your specific situation and risk factors with you prior to making a decision. We understand and urge you to contact our office if you would like to postpone or cancel existing appointments. Solve will endeavour to reschedule postponed appointments at our earliest convenience.

The Solve office will continue to be attended during this time. It is our intention that service request registration and phone-based services will remain unaffected.

The Coronavirus threat is a rapidly evolving situation and Solve will be checking daily for updates about Coronavirus from the Australian Government’s Department of Health and the Victorian Department of Health and Human Services, to ensure we are complying with their latest recommendations regarding the Coronavirus outbreak.

We will keep you updated as the situation progresses. For all other questions, get in touch!


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For up-to-date information and advice about the Coronavirus we recommend you visit the following websites:

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NDIS Provider # 405 000 0978

Find out more about Solve and the NDIS.

You do not need to be eligible or registered with the NDIS to access Solve services.

If you have a hearing or speech impediment, please contact us through the National Relay Service.

TTY/Voice calls 133 677
Speak & Listen 1300 555 727
SMS Relay 0423 677 767

To speak to us in any language other than English please phone us via the

Telephone Interpreter Service (TIS) on 13 14 50

We acknowledge and pay respects to the Elders and Traditional Owners of the land across Victoria where our services are located.

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