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Telehealth Service Options

Seeing an Occupational Therapist is important for Australians living with disability.

It can be difficult to access health services, especially if you live in rural and remote parts of Victoria. We are committed to providing equitable access to our services across Victoria using a combination of on-site, outreach services and telecommunication systems (telehealth), as well as working with your local allied health professionals.

Bringing services to you during the Coronavirus (COVID-19) outbreak 

With increased health and safety risks of Coronavirus (COVID-19) across Australia, we continues to explore new ways to deliver our services. We have integrated a variety of technologies including Telehealth Video Call appointments, to ensure you have access to the services you depend on.

Available Services: 

  • We are accepting referrals
  • We are delivering assistive technologies to you (on a case-by-case basis)
  • We are offering remote consultations with occupational therapists
  • We are still offering occupational therapy home appointments and assessments (on a case-by-case basis)
  • We are here to help you!

What is a telehealth Video Call Appointment?

Appointments with an occupational therapist are available using a variety of technologies and software systems. At Solve, we offer multiple secure systems to connect with you and your care team. Applications such as Health Direct, Zoom and FaceTime make it easy to deliver therapy services to you and your family, from the safety and convenience of your home.

You can connect with a Solve occupational therapist from your home, work, or wherever is most convenient, using your everyday devices – smartphone, tablet or desktop computer.

If you aren’t sure about which system will work with your device, get in touch to discuss the best option for you.

Benefits of telehealth Video Call appointments:

  • Improves your access to occupational therapy services
  • Free to use communication systems
  • Convenient
  • Delivers on-demand services from anywhere, to meet your unique needs and circumstances

Cost & Payment Options

To access occupational therapy services via telehealth you can use available occupational therapy hours in your NDIS Plan. If you are not an NDIS participant, you can request occupational therapy services through your GP.

For more information and the latest news about the NDIS and the coronavirus (COVID-19) outbreak, visit the NDIS and disaster response webpage.

You can Request a Service or find out more information on costs and payment options below.


Request a ServiceCost & Payment Options

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Find out more about Solve and the NDIS.

You do not need to be eligible or registered with the NDIS to access Solve services.

If you have a hearing or speech impediment, please contact us through the National Relay Service.

TTY/Voice calls 133 677
Speak & Listen 1300 555 727
SMS Relay 0423 677 767

To speak to us in any language other than English please phone us via the

Telephone Interpreter Service (TIS) on 13 14 50

We acknowledge and pay respects to the Elders and Traditional Owners of the land across Victoria where our services are located.

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