Feedback & Complaints

Solve is committed to ensuring we provide the best possible service.

We value your feedback and respect your right to raise concerns about our service.

To find out more about how you can do this, read our Complaints Policy and Easy English version.

Our website is designed so you can conveniently submit Feedback using the blue ‘Feedback’ tab on the right side of your screen, available on every page of our website. Alternatively, we invite you to submit feedback or register a complaint using the form below.

Feedback Form

Policy:

Solve Disability Solutions is committed to ensuring that all who approach the organisation receive the highest standard of service and welcomes the expression of client feedback as a means of ensuring that services are of high quality and are responsive to the needs of clients.

Solve Disability Solutions will promote and practice a positive and effective means of dealing with and monitoring complaints. Clients who have a complaint in relation to Solve have a right to have this heard and to make a formal complaint if they wish.

Solve Disability Solutions recognises that clients have the right to a fair and equitable process of dealing with their complaints, that is put in place in a timely manner and that in no way jeopardises their access to services and/or their treatment by staff.

Solve Disability Solutions also recognizes the right of NDIS participants to escalate their complaints to the NDIS Commission, NDIA or any other external body if they are not satisfied with Solve’s resolution of their complaint.

Solve Disability Solutions will ensure that information about how to make a complaint is available to clients and that efforts are made to ensure that clients with limited English language and literacy skills fully understand their rights. Solve acknowledges that clients have a right to have an advocate of their choice involved in any complaints process.

Solve Disability Solutions is committed to an annual review of clients’ complaints to ensure that the organisation is both responsive to clients’ needs and deals with complaints within the framework of this policy and procedure.

Download Solve’s Complaint Policy